Frequently Asked Questions

1When do I need to schedule my transport?
We recommend that you book your transport at least 10 days prior to your desired pick-up date. You can always book earlier than that, but it’s not necessary.
2Do I have to show up at the pickup location and the destination?
No. But someone does. If you can’t make it, a designated party must be present at both locations. The driver can only accept or deliver your vehicle, motorcycle, or boat with an authorized signature on the Bill of Lading.
3Can I leave any items in the car?
The Department of Transportation does not allow personal items in the vehicle. However, we allow a maximum of 25 pounds in the cargo area or trunk of the car. Please note that your personal items are not covered by insurance companies and if anything happens to your items we are not responsible.
4Can I specify a designated time for pick-up and delivery?
We make every effort to deliver your vehicle according to your needs but we can’t offer a guarantee because of situations outside of our control such as traffic or weather. However, we offer a refund of your deposit if we can’t schedule your vehicle within a 10-day range. Your driver will call you 24 hours before your pick-up and delivery times
5How do I pay?
Payment is divided into a deposit and the remaining balance. You will need to pay a deposit at least 24 hours before the pick-up date, and the remaining amount must be handed to the carrier at the pick-up location or delivery destination. We accept most major credit cards for the deposit.
6Can I cancel my service?
Your deposit will be refunded if our company is unable to schedule a shipment within 10 days of receiving your money. You will receive your funds within 10 days of requesting the refund. We only accept written cancellations via email: info@rnrlogistics.com. Sorry, we don’t accept cancellations over the phone.
7Does my quote include door-to-door service?
Yes, unless you specify otherwise. However, door-to-door service must be legal and safe. If your city has restrictions on oversized vehicles being driven into residential areas, we will make other arrangements.
8Do you drive my vehicle?
Yes, but only on and off the carrier. The Bill of Lading will include the mileage at pick-up and delivery.
9What about my alarm system?
Please disarm your anti-theft device or alarm system before your vehicle is picked up. Also, please inform the carrier if any system on your car requires keys or a remote. The transporter is allowed to silence the system if it malfunctions during transit.
10What type of truck do you use to move my car?
Generally, your car will be transported on an 8 or 10-car carrier. These industry-standard carriers are also used by car manufacturers and dealerships.
11How long does it take to transport my vehicle?
It depends on the route. General cross-country transports take about seven to 10 days, however this is just an estimate. Please talk to your agent for up-to-date information.
12Is my car insured during transport?
Yes. During transportation, your vehicle is insured by the carrier for the full market value.
13Do you transport inoperable vehicles?
Yes. But there might be an extra charge for this service. Please inform the agent when you book your transport. You will be responsible to pay the extra fee to the transporter when you pay the remaining balance of your bill.
14How do I check the status of my vehicle during transport?
You can get up-to-date information on the status of transit by calling our office at 888-688-2870 during business hours.
15What happens if my car gets damaged?
Our company will help you file a claim against the carrier. Please inform our company right away because claims have to be filed within seven days of delivery. In addition, make sure to inspect your car in the presence of the driver when it is picked up and dropped off. Signing the Bill of Lading means that your vehicle was free of any damage.
16What type of carriers do you use?
We provide both open and enclosed carriers. An enclosed carrier is covered and protects the vehicle from outdoor elements while an open carrier is the same type of carrier used by car dealerships and is subjected to the same outdoor elements as normal driving conditions.
17How do I get my vehicle ready for transport?
Please pay attention to the following recommendations: Secure or get rid of loose parts, such as spoilers, fog lights, and wide mirrors. Remove or lower the antenna. If your car is a convertible, fix or seal tears or open seems. Check the radiator for proper levels of anti-freeze. Secure the battery and check for leaks. Make sure the fluid levels are low for expansion. Your car should have a half a tank of gas. Clean your car for the inspection. Finally, leave a window cracked to accommodate temperature and elevation changes.